Douglas Henderson

Douglas Henderson is a skilled professional with extensive experience in automation, healthcare, and project management. Currently serving as a Robotic Process Automation Business Analyst at Blue Cross and Blue Shield of Kansas City, Douglas engages with business process owners to identify automation use cases and develops documentation for stakeholders. Prior roles include Marketing Technology Manager at Access Marketing Company, where custom CRM integrations were performed, and Data Integration and Automation Engineer at DataFile Technologies, leading the development of client integrations and case management systems. Douglas has also held various leadership positions, demonstrating a strong capability in managing client implementations, developing performance metrics, and ensuring compliance in healthcare settings. A former healthcare professional in the US Army, Douglas possesses a solid foundation in medical practices and advanced life support training. Douglas holds a degree in Full Stack Web Development from The University of Kansas.