Gloria West is an experienced Workers Compensation Adjuster at Blue Cross and Blue Shield of Kansas City since September 2016, previously holding significant roles at AIG from June 2004 to September 2016, including Operations Manager for Accident and Health Claims, Validation Manager for Work Comp Documents, and Payment Support Manager for Work Comp Claims. Gloria has a strong background in process planning, team management, implementation of operational improvements, and quality assurance. Prior experience includes positions as a Trainer and Quality Analyst for Long Term Disability Claims at The Hartford and a Long Term Disability Adjuster at CNA Insurance. Educational qualifications include studies at the Insurance Institute of America and Johnson County Community College, as well as a high school diploma from McAuley Regional High School.
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