Corey E. Thomas

Corey E. Thomas is the Director at Blue Cross Blue Shield of MA. Corey has over 10 years of experience in the customer service and IT industry. Corey started their career as a Customer Service Representative at Quad/Graphics and then transitioned into a Production Support Analyst role at Blue Cross Blue Shield of Massachusetts. In their current role, they are responsible for managing incidents and facilitating calls, working with business partners and outside vendors, and serving as a liaison between business units to assist in addressing and resolving IT issues. Corey has a strong commitment to customer service and is always looking for ways to improve the customer experience.

Corey E. Thomas attended Middleboro High School where they studied business through a DECA course and took accounting classes. They then pursued a career in medical insurance coding by getting their certification from the National Healthcareer Association (NHA) in CBCS and CMAA.