Craig Fimian

Craig Fimian is a seasoned professional in member services and customer support, currently serving as the Manager of Member Services at Blue Cross Blue Shield of Massachusetts since July 2012, overseeing a team of 10 to 20 associates and handling inquiries from over 3 million members. Prior roles at Blue Cross Blue Shield include Contracts Analyst, Account Service Consultant, Supervisor, Business Expert, and Member Service Representative, with responsibilities that encompassed contract management, client relations, coaching, and direct member assistance. Craig's earlier experience includes positions at Best Buy as a Product Process Specialist and internships with professional sports organizations such as the Boston Bruins and New Hampshire Fisher Cats, showcasing a well-rounded background in both customer service and sports management. Craig holds a Bachelor of Science in Business/Sport Management from Southern New Hampshire University.