Blue Cross Blue Shield of MA
Heather Dunn Cooke is a seasoned healthcare professional with extensive experience in contract management and project management within the health insurance sector. Currently serving as a Healthcare Contract Manager at Blue Cross Blue Shield of Massachusetts since August 2006, Cooke manages relationships with various healthcare providers, negotiates contract terms and reimbursement rates, and collaborates with the Finance Department to identify cost-saving opportunities. Previous roles include a Project Manager at Blue Cross Blue Shield of Massachusetts and Senior Project Manager at Tufts Health Plan, where Cooke oversaw multiple projects in Allied Health Services and developed outreach initiatives for high-cost injectable medications. With a strong educational background in Economics from Providence College, Cooke has demonstrated expertise in managing complex contractual agreements, facilitating interdepartmental communications, and ensuring compliance with organizational policies.
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Blue Cross Blue Shield of MA
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Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 80 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.