Paul N. Long

Paul N. Long, MBA, serves as a Board Member for the Gift of Adoption Fund and is currently the Chief Experience Officer and Senior Vice President for Member and Provider Services at Blue Cross Blue Shield of Massachusetts. Previously, Paul held the position of Senior Vice President and Chief Customer Experience and Product Officer at Premera Blue Cross, where responsibilities included developing product strategies and establishing new revenue streams. At UnitedHealth Group, Paul advanced to the role of Vice President of Enterprise Customer Experience, focusing on aligning initiatives to enhance consumer experience across the enterprise. Paul co-founded the loyalty marketing company re:member group and has significant experience in marketing and customer engagement, including a managerial role at Northwest Airlines. Educational credentials include an MBA from the University of St. Thomas and a BS from Drake University.