Ritesh Kochhar

Ritesh Kochhar is an experienced professional in customer experience management and operations, currently serving as Director of CX Strategy & Program Management at Blue Cross Blue Shield of Massachusetts since April 2022. Prior roles include Director of Enterprise CX Transformation at The Hartford, where Ritesh established understanding of current experience levels to drive operational change, and Director of Customer Experience Solutions at J.D. Power, contributing to performance improvement in various industries. Earlier experience includes leadership positions at Infiniti Offshore, Hudson/ TMP Worldwide, and Taj Mahal Hotel, showcasing a strong foundation in business development, consulting, and operations management. Ritesh holds an MBA in Operations and Strategy from the D'Amore-McKim School of Business at Northeastern University and a degree from the Indian Institute of Hotel Management.