Vivienne Carter

Vivienne Carter is a seasoned professional with extensive experience in customer service and fraud prevention. Currently serving as a Customer Service Representative at Blue Cross Blue Shield of Massachusetts since March 2022, Vivienne previously held multiple roles at HarborOne Bank from October 2002 to August 2021, including Fraud Prevention Specialist and Fraud/Recovery-Deposit Services Specialist. Responsibilities included managing returned deposits, balancing general ledger accounts, monitoring suspicious activity in remote and mobile banking transactions, and handling debit card disputes. Vivienne is also skilled in creating and monitoring Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs). Vivienne's educational background includes a degree from the University of New Hampshire and a high school diploma from Randolph JR/SR High School.