Blue Cross and Blue Shield of North Carolina
Jinnelle Frederick has extensive experience in customer service and project management, primarily with Blue Cross NC since November 2015, where roles have included Portfolio Analyst, Project Manager Associate, Project/Program Coordinator, and Customer Service Advocate. Responsibilities have involved coaching new representatives, leading the Student Blue Redesign Project, and serving on the Customer Service Support and Advisory Board to enhance customer interactions and service quality. Prior to this, Jinnelle held positions with Manpower, Sports Endeavors, and The Fortus Group, focusing on customer relationship management, claims resolution, and hospitality for travel nurses. Jinnelle's educational background includes studies at MVCC and SUNY Canton.
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