Timothy Simpson

Timothy Simpson is an experienced customer service professional with a diverse background in various industries. Currently serving as a Customer Solutions Expert at Blue Cross and Blue Shield of North Carolina since July 2013, Timothy is part of the Signature Service Team, focusing on claims, benefit resolutions, and enhancing customer support through chat and web services. Prior to this role, Timothy worked as a Customer Care Professional at Time Warner Cable, addressing customer concerns related to billing and service issues, and as a Customer Service Representative Team Lead at Xerox Company, where management of a team and problem-solving for technical issues were key responsibilities. Earlier experience includes a supervisory role at Target, where motivation and efficient service were emphasized. Timothy's educational background includes studies at East Carolina University from 1998 to 2000.