Diego Serna

Diego Serna is an accomplished professional with extensive experience in customer care and claims management within the healthcare sector. Currently serving as Senior Manager of Customer Care at Blue Cross Blue Shield of Arizona since May 2021, Diego has held various positions including Customer Service Operations Manager and Claims Manager. Prior experience includes significant roles at Health Choice, where responsibilities encompassed supervising claims, leading departmental initiatives that realized substantial revenue, and enhancing provider relationships. Diego's background also includes a foundational role as an Eligibility Coordinator, emphasizing customer service and claims management. Diego holds a Bachelor's degree in Business from Arizona State University, completed in May 2022.