Liz Baldwin

Liz Baldwin is an experienced IT Service Delivery Leader currently with Blue Cross Blue Shield of Arizona since November 2017, responsible for the implementation and continuous improvement of a 24/7 service desk, focusing on incident management, customer experience, vendor management, and IT project management. Prior to this role, Liz served as Service Desk Supervisor at Shamrock Foods Company from March 2014 to November 2017, where responsibilities included overseeing a team of 12 analysts, managing onboarding and training, and ensuring high productivity alongside employee and customer satisfaction. Earlier positions included Service Desk Lead and Service Desk Analyst.