Cassandra Harris - Brown

Cassandra Harris - Brown is an experienced operations manager with a robust history at Blue Cross Blue Shield of Michigan, serving since January 2004. In the current role, Cassandra provides oversight and leadership within the inquiry and claims processing department while managing vendor relationships and ensuring service quality. Previous positions include Senior Analyst, Talent Acquisition Consultant, Team Leader I, and Customer Service Representative, demonstrating a comprehensive background in compliance, hiring processes, team development, and customer service. Prior experience includes an operations supervisor role at Best Buy. Cassandra holds a Master's and Bachelor's degree in Management of Organizational Development from Spring Arbor University, along with an Associate's degree in Human Resource Management from Lansing Community College.