Here’s our ten-second elevator pitch: we provide affordable, nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.

 

If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot:

*Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support)
*Founded in 1994
*800+ employees in two centers (both in Canada)
*Privately-owned
*Offering PCI-compliant solutions
*Minimum program size: 20 FTE
*Languages supported for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.

Call Center

Blue Ocean Contact Centers

Blue Ocean Contact Centers' headquarters in Halifax, Canada

This department provides assistance and solutions for technical issues and cybersecurity concerns, ensuring customer satisfaction and system functionality.

Technical Support

This department provides assistance and solutions to customers' inquiries and issues.

Customer Support

The Operations and Program Management team at Blue Ocean Contact Centers is responsible for overseeing the seamless execution of contact center programs, ensuring operational efficiency and high-quality customer interactions. They collaborate across departments to manage resources, optimize workflows, and implement technology solutions that enhance service delivery. This team also focuses on workforce management and continuous improvement initiatives, driving performance and ensuring that the company meets its commitments to clients in delivering exceptional customer experiences.

Operations and Program Management

The Client Management team at Blue Ocean Contact Centers ensures a seamless partnership between the company and its clients by overseeing account relationships and driving customer satisfaction. They coordinate onboarding processes, address client needs, and work collaboratively with other departments to tailor contact center solutions that align with each brand's unique goals. Through proactive communication and performance monitoring, this team plays a vital role in enhancing the overall customer experience for the clients they serve.

Client Management

This department manages employee relations, recruitment, and organizational development.

Human Resources

The Leadership Team at Blue Ocean Contact Centers is responsible for steering the company's strategic direction and ensuring the delivery of high-quality contact center solutions. This team coordinates operations, sales, marketing, client services, and technology initiatives, fostering a culture of excellence and efficiency. By combining their expertise, they drive business growth while maintaining a strong focus on enhancing customer experience through tailored service offerings.

People (5)

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Other teams

Customer Support

Operations and Program Management

Client Management

Human Resources

Leadership Team