Mark Beyer has extensive experience in technical support and engineering roles, currently serving as a Specialist in Regional Technical Support Engineering at Ciena since August 2015. Prior to Ciena, Mark held various positions including System Test Engineer and Tier III Customer Service Engineer at Cyan, Inc., where responsibilities included manual and automation testing, interoperability testing, and customer support. Mark's background also includes roles at Calix Networks, Force10 Networks, Virgin Mobile USA, Nextel, Dynegy Connect, 360networks, Cisco Systems, and Xerox Business Services, focusing on customer support, network operations, and equipment configuration. Throughout this career, Mark has demonstrated expertise in troubleshooting, training, and documentation, contributing significantly to customer service and product quality.
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