Rafael Souza

Rafael Souza is an experienced sales development representative with a strong background in customer service and business management. Currently serving as a Senior SDR at Blue Service BPM Platform since October 2023, Rafael has previously held SDR roles at Benê.com.vc, iFood, and Loft, where responsibilities included B2B and B2C engagement, meeting scheduling, and CRM management. Prior experience includes working as a Teleoperador at GOL Linhas Aéreas, focusing on customer interaction across various communication channels, as well as a Supervisor Comercial at LevCred Consultoria, where financial analyses and team management were key. Early career experience as a Customer Service Attendant at ATP Tecnologia e Produtos S.A. involved assisting clients with public service processes. Rafael holds a degree in Gestão Comercial from Universidade Anhembi Morumbi and an administrative qualification from Fundação Florestan Fernandes.