Matt Silva

Matt Silva has extensive experience in telephony and contact center engineering, currently serving as a Senior Telephony & Contact Center Engineer at Blue Shield of California since August 2014. Responsibilities include architecting and managing the Verint call recording platform, implementing hybrid cloud integration with Genesys Contact Center, and centralizing workforce management practices. Previous roles at Blue Shield included leading voice and video engineering projects and supervising service desk teams. Prior to Blue Shield, Matt worked as an IT contractor with TEKsystems, providing technical support and managing access to applications. Educational credentials include a Master of Arts in Secondary Education from the University of Southern California and a Bachelor's degree in History from the University of Nevada, Reno.