Robert Reid

Robert Reid has a diverse work experience ranging from the technology industry to logistics and customer success. Robert is currently serving as the Vice President of Product Management at Galvan, where they lead the product and design teams in the WEB3 and Blockchain space. Prior to this, they held a similar role at Nerd United.

In the past, Robert has held leadership positions such as Director of Product Management at SecurityMetrics, where they conducted extensive research and collaborated with various teams to define and build the product. Robert also worked as the Customer Experience Director and Sales/Customer Success Manager at Unishippers, where they standardized the customer experience journey and provided training and coaching to teams.

Robert's earlier experience includes roles such as Vice President of Customer Success at Customer Experience Inc. and VP Global Customer Success at Twelve Horses, where they focused on integrating customer experience processes and maximizing product opportunities. Robert also worked as a Global Product Manager at Novell and Product Localization Manager at WordPerfect Corporation, where they oversaw product roll-out plans, translation processes, and customer relationships.

Overall, Robert Reid has a strong background in product management, customer success, and customer experience, with expertise in leading teams and driving success in various industries.

Robert Reid holds a Bachelor of Science degree in International Business from Brigham Young University. Robert has also obtained certifications such as PCIP from the PCI Security Standards Council and Certified Scrum Product Owner (CSPO) from The Braintrust Consulting Group. Additionally, they have certifications pending in Certified Customer Service Professional (CCSP) from CCPC Global and PMC-III from Pragmatic Marketing.