Shelly Briggs

Shelly Briggs is an accomplished professional with extensive experience in technical field services management. Currently serving as the Director of Field Technical Services at BlueAlly since April 2018, Shelly specializes in optimizing technician allocation using scheduling software. Prior to this role, Shelly held the position of Service Delivery Manager at CompuCom, where responsibilities included overseeing hardware repair field services for over 300 locations and maintaining customer relationships. Earlier experience at Pomeroy IT Solutions involved managing eastern regional field service operations and serving as Senior Project Manager, while initial career stages included managing service operations for national contracts at Allstar/SSMG. Shelly's leadership skills were further developed through participation in the CompuCom Leadership Academy.