Heather Frazer

Heather Frazer is an experienced professional in procurement and customer success, currently serving as a Contract Administrator at BlueCross BlueShield of Tennessee since April 2019. Prior to this role, Heather held the position of Director of Customer Success at B2B Global Solutions, where optimization of operations and coordination with international business offices were key responsibilities. Heather's extensive background at Unum spanned over 13 years, during which various roles included Financial Benefits Consultant, Lead Quality Consultant, and Leave Management Specialist, successfully administering audits, managing leave programs, and enhancing revenue. Earlier experience includes serving as a Transaction Coordinator at City Creek Mortgage. Heather holds a Bachelor of Science in Speech Communications from the University of Utah.