Monica Diaz

Monica Diaz is an experienced Operational Excellence programme manager at BlueLink Group since April 2018, leading initiatives to optimize efficiency through the Lean Six Sigma methodology. Prior to this role, Monica served as a project manager, overseeing the development and optimization of international contact centers and managing strategic projects in the aviation sector. Previous experience at Air France included roles as a Knowledge Manager, where Monica established the international knowledge management department, and as a Team Leader, supervising a multilingual team. Early career roles included customer service and front-of-house positions at Harvey Nichols and a communications project at Best Western® Hotels & Resorts. Monica holds a Master Black Belt in Lean Six Sigma from 2019, a PRINCE 2 Practitioner certification in Project Management from Westminster Business School, and multiple degrees in Intercultural Communication and Tourism Management.