Andrew Gregory

Andrew Gregory is an accomplished research and customer insights professional with over 25 years of experience in various leadership roles across multiple industries. Currently serving as Research Director at Quanata, a State Farm company, Andrew leads initiatives in customer segmentation and experience management. Previous positions include Head of Research & Customer Insights at Citizens Bank and leading customer experience efforts for Apple Stores globally. Andrew's expertise encompasses market research, customer and employee insights, and analytics, with additional experience in high-level roles at organizations such as Western Union, Edelman Data & Intelligence, and Nielsen Mobile. Andrew holds a BBA in Marketing from the Isenberg School of Management, UMass Amherst, and has completed additional training at the Burke Institute.