Candice Thomas

Candice Thomas is an accomplished leader in customer success strategy and operations, currently serving as the Director at Bluepeak, where responsibilities include overseeing Care, Sales, Retention, and Back Office call center teams. With a strong background at AT&T as the National Operations Director for PMO & Training Strategy, Candice led a team managing training for over 110,000 sales and service representatives. Prior experience includes serving as the Director of Sales & Marketing Operations at DIRECTV, where Candice played a critical role in integrating sales centers during the DTV/AT&T merger, and as Senior Manager/Team Lead in Human Capital at TeleTech, where leadership efforts improved operational effectiveness. Earlier experience at Dish Network involved driving customer retention initiatives and executing promotional campaigns. Candice holds an MBA in International Business from the University of Miami Herbert Business School and a BA in Spanish from the University of Colorado Boulder.