Pablo Deluca Esturilho

Pablo Deluca Esturilho is an experienced professional with a strong background in AI strategy, customer success, and data analytics. Currently serving as an AI Strategist for CX at BlueShift Brasil, Pablo focuses on enhancing customer experience using Low Code GenAI to increase contact center capacity efficiently. Pablo's previous roles include Customer Success Lead, Data Strategist Director, and Regional Sales Director at 3D Thrive Consulting, where responsibilities spanned digital marketing and technology advisory. As a co-founder and CEO at both 3D Thrive and 3D Crescer Treinamento Profissional Ltda, leadership training and business advisory were key focus areas. A decade-long tenure at Microsoft saw Pablo leading digital transformation for enterprise accounts in various industries. Early in the career at HSBC, Pablo specialized in email and web technologies as an IT Architect. Pablo's education includes leadership training as a Chief Digital Officer at FIA Business School and degrees in Information Technology from PUC-PR and FESP-PR.