Iris van Alphen

Iris van Alphen's work experience begins in 2016 as a Customer Service Representative for FC Groningen BV. Iris then worked as a Dutch Teaching Assistant at Newcastle University from 2017 to 2018, where they led seminars for beginner's Dutch students. In 2018, Iris became a PG Event Ambassador for the University of Birmingham, representing the university at events. From 2020 to 2021, they worked as a Customer Service and Sales Advisor at Unite Students, where they provided front-end customer service and handled complaints. In 2021, Iris joined Gymshark as a Foreign Language Customer Service Executive, assisting Dutch-speaking customers, translating content, and addressing queries. Iris continued this role in 2022 and also became a Customer Support Escalation Specialist at Blurb, resolving customer inquiries and collaborating with various teams.

Iris van Alphen completed their Master's degree in Language, Culture, and Communication from the University of Birmingham in the period of 2018 to 2019. Before that, they pursued a Bachelor's degree in English Language and Culture at the University of Groningen from 2015 to 2018. Additionally, they obtained another Bachelor's degree in English Linguistics from Newcastle University from 2017 to 2018. In 2022, Iris obtained the CybSafe Certification in Security Awareness from CybSafe.