Customer Support and Services
About
The Customer Support and Services team at Blurb provides comprehensive assistance to users, addressing technical issues, managing large orders, handling escalations, and ensuring quality service across multiple languages. This team ensures a seamless self-publishing experience by resolving customer inquiries, offering personalized support, and maintaining high service standards for both individual and EU customers.
Team members
Carmen Andrea Afonso
Customer Support Team Lead
DF
Dylan Failla
Large Order Services Lead
FC
Flora Clergue
Multilingual Quality, Distribu...
IA
Iris van Alphen
Customer Support Escalation Sp...
Jake Pfaff
Product Tech Support
KJ
Kerstin Jost
Quality Escalation Specialist
Mutuala Mayiki
EU Customer Representative| Op...