Craig Baxter has over four decades of experience in technical support and systems programming, primarily within the mainframe software domain. Currently serving as the Director of Customer Success at BMC Software since April 1997, Craig manages a team of technical support professionals, overseeing support for a significant range of mainframe products. Prior roles at BMC include Senior Manager of Customer Success and Lead Technical Support Analyst, where Craig provided exceptional customer support for a robust portfolio of software products. Previous experience includes various positions at Wachovia, Coopers & Lybrand, CIGNA, Electronic Data Systems, and Associated Grocers of Colorado, where responsibilities ranged from system programming to operations management in high-transaction environments.
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