Heléne Källgården

Heléne Källgården is a seasoned professional in Knowledge Management and Customer Success with extensive experience across various roles. Currently serving as Sr Manager Knowledge Management in Customer Success at BMC Software since December 2020, Heléne is responsible for establishing frameworks and processes to enhance operational efficiency in a global organization. Prior to this role, Heléne worked as a Knowledge Management Specialist and KCS Trainer at BMC, where the focus was on empowering both customers and internal teams. Experience at ComAround as a KCS Trainer and Customer Success Manager helped cultivate a loyal international customer base. Additional roles include project management in digital media and marketing, with a strong foundation in customer service and operations management from earlier positions. Heléne Källgården's educational background includes studies in Communication & Media and French language courses, as well as a high school diploma in Economics and Marketing from Frölundagymnasiet.