Jacalyn Smeltzer

Jacalyn Smeltzer, Ph.D., has extensive experience in content management and operations, currently serving as the Head of Content Operations in Global Marketing at BMC Software since November 2022. In this role, Smeltzer has focused on developing content taxonomies and streamlining content processes to enhance quality and consistency. Prior to BMC Software, Smeltzer held various leadership positions at Teradata, where accomplishments included architecting content systems and implementing enterprise metadata strategies. Throughout a career that spans over two decades, Smeltzer has worked in diverse roles across notable companies such as AXIS Capital and The Home Depot, driving significant improvements in content lifecycle management and technology integration. Smeltzer earned a Ph.D. in Organizational Behavior Analysis from Western Michigan University, complementing earlier degrees in Psychology and Industrial and Organizational Psychology.