Jacquetta Madgett

Jacquetta Madgett, MBA, is the Director of the IT Service Management Office at BMC Software, where they manage a team responsible for implementing ITIL best practices and establishing policies for high-quality service delivery. With a career that includes roles such as Senior Manager in Service Management and IT Service Continuity Manager, Jacquetta has extensive experience in leadership, financial management, and employee development. They hold a Bachelor's degree in Business Administration from Sam Houston State University and an MBA in Management Information Systems from the University of Houston-Clear Lake.