Jaime Mayol has an extensive background in technical support and customer service, primarily with BMC Software, where positions have included SaaS Onboarding Support Manager and Lead Technical Support Analyst since joining in July 2008. Responsibilities include providing comprehensive technical assistance for the BMC Remedy suite, managing customer cases until resolution, and ensuring proper escalation for complex issues. Prior experience includes a role at Salesforce, providing support and administration for premier customers, and a series of technical support roles at IBM, ranging from CRM Helpdesk support to Sales Operations reporting. Jaime Mayol’s strong focus on detail, customer relationship management, and problem resolution has been a consistent theme throughout the career.
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