Matt Fitzgerald is a seasoned IT professional with over 20 years of experience in IT Service Management (ITSM), currently serving as the Senior Director of Global Customer Success at BMC Software. They have led teams of Customer Success Managers across EMEA, focusing on customer retention, expansion, and advocacy. Matt holds a Bachelor of Science in Computer Systems from the University of Limerick and an MBA from Edinburgh Business School, Heriot-Watt University. Their certifications include Project Management Professional (PMP) and ITIL Foundation. Previous roles include positions at companies such as Johnson & Johnson, Accenture, and Genzyme.
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