Nitin Saxena is a seasoned professional with extensive experience in technical support and IT operations. Currently serving as Director of Technical Support at BMC Software since February 2015, Nitin manages key customer escalations and engages actively with stakeholders to ensure optimal support. Prior to this, Nitin held the position of Manager DC Operations at IBM, overseeing IT operations for over 2300 UNIX servers across multiple data centers, while also ensuring adherence to service management processes. Nitin's earlier career includes a role as Technical Support Engineer at Sun Microsystems, providing remote support for APAC customers and mentoring engineers in analytical troubleshooting. Nitin's academic background includes multiple degrees in Computer Applications, Information Technology, and a Diploma in Electronic and Electrical Communication.
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