Vikram Dodiya is an IT leader at BMC Software with over 17 years of experience in various facets of information technology, including development, service quality, and team management. They have successfully directed service improvement initiatives, focusing on key performance indicators such as CSAT and SLA, while also managing crisis situations and implementing DevOps methodologies. Prior to their current role, Vikram held positions at Secure Meters Ltd and FIS, where they contributed significantly to the implementation and support of Oracle EBS and managed technical teams to enhance deliverables. Their approach combines strong technical expertise with a strategic vision, facilitating effective communication and collaboration among stakeholders.
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