Aleksander Machulec has extensive experience in the banking sector, currently serving as Contact Center Manager at BNP Paribas Bank Polska since November 2018, focusing on managing processes and projects within the Contact Center. Previously, Machulec held the position of Contact Center Director at Raiffeisen Polbank, overseeing a multifaceted banking Contact Center for various client segments. Prior experience includes roles such as Business Help Desk Manager, Branch Director, and Regional Director across several banks, demonstrating a strong capability in managing teams, enhancing operational efficiency, and achieving significant improvements in sales effectiveness. Furthermore, Machulec holds multiple degrees and certifications in management and marketing from esteemed institutions, including a Magister degree from Katowice School of Economics and advanced training from Harvard Business Review and EY Academy of Business Polska.
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