Vanessa Martínez Ortega

Vanessa Martínez Ortega has more than 20 years of work experience in various roles and industries. Vanessa is currently the Customer & Partner Experience Lead Iberia at BNP Paribas Cardif since 2022. Prior to this, they worked at BNP Paribas from 2013 to 2022, holding positions such as Team Manager Cash Customer Service Spain and Liaison Officer Client Service Desk Spain. Before joining BNP Paribas, Vanessa worked as a Sales Assistant Manager at Bigbank from 2011 to 2012, and as a Receptionist Office Manager at Northgate plc from 2009 to 2010. Vanessa also gained experience as a Legal Administrative at MONTALVO GESTORES-GRUPO MONTALVO in 2009, as a Broadcast Journalist at Cadena COPE in 2007, and as a Consultant in Intelectual Property at PONS IP from 2000 to 2006. Vanessa's early career included working as an Administrative at TALLER DE RESTAURACION EL BARCO SL from 1999 to 1999.

Vanessa Martínez Ortega obtained a Master's degree in Customer Experience from La Salle International Graduate School in 2020. Prior to that, they earned a Bachelor's degree in Journalism from Universidad Rey Juan Carlos between 2003 and 2008. Additionally, they hold certification in Customer Experience from Asociación DEC.