Michael Kaczun

Michael Kaczun is a seasoned professional with extensive experience in enterprise application product management, currently serving as the Director of the Service Management Office at BNY Mellon since September 2018. In this role, Michael oversees the ServiceNow platform and drives strategic initiatives to optimize technology investments for an organization with over 50,000 employees. Prior to BNY Mellon, Michael held several key positions at Credit Suisse, including Enterprise Services Product & Support Manager and Vice President of Inventory & Configuration Management, where responsibilities included managing global teams, vendor relationships, and service improvement processes. Michael has also contributed to Deutsche Bank and Merrill Lynch in IT management roles, and began a career in technical support at Villanova University. Michael holds a Master's and a Bachelor's degree in Computer Engineering from Villanova University.