Stacey Williams

Stacey Williams is an accomplished professional with extensive experience in client experience and operations within the financial services sector. Currently serving as Director and Global Head of Payment Investigations, Reconciliation & Client Experience at BNY since September 2019, Stacey is certified under the Senior Manager Regime for Global Payments & Treasury Services Operations. Previous roles include Vice President of Client Services at Pershing, a BNY Mellon company, and Customer Experience Implementation Manager at the Royal Bank of Scotland, where significant contributions were made towards enhancing customer satisfaction and operational efficiency. Stacey has a strong background in overseeing operational teams, incident management, and data governance, demonstrating a commitment to process improvement and client engagement throughout a diverse and impactful career.