Cassia Camila de Paula Fortunato

Cassia Camila De Paula Fortunato has extensive experience in customer service and operational management. Currently serving as Head de Atendimento ao Cliente at Boa Vista since September 2013, Cassia leads a team focused on understanding and addressing client needs across various channels, while also providing valuable insights for process improvements. Prior to this role, Cassia worked as Gerente de operações BPO at TIVIT, managing significant project implementations, including a customer retention center for Redecard. Cassia’s career began at Itaú Unibanco, where responsibilities included overseeing operations and new business initiatives across multiple service areas. Cassia holds an MBA from FGV and a Brazilian Executive MBA from UC Irvine, complemented by an undergraduate degree in Law from Universidade Paulista and a postgraduate qualification in Customer Service Management from Universidade Estadual de Campinas.