Board of Elections - City of New York
Michelle M. is a dedicated professional with diverse experience in customer support and public policy. Currently serving as a CX Fellow at KindWork, Michelle completed a 250-hour training in customer experience, resolving customer inquiries with a high quality assurance score while earning certifications in Zendesk and Intercom. Additionally, Michelle works as a Poll Worker for the Board of Elections in New York City and as Farmers' Market Staff at Grand Army Plaza Greenmarket, delivering exceptional customer service and optimizing operational efficiency. Previous roles include Public Policy Associate at NYPIRG, where Michelle developed policy proposals, conducted stakeholder outreach, and coordinated advocacy events. Education was completed at Hunter College with a Bachelor's degree in Political Science and Government.
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