Shardhanjali D. is a skilled professional with extensive experience in quality auditing and process improvement. Currently serving as a Quality Auditor at boAt Lifestyle from April 2023 to June 2025, Shardhanjali D. has successfully owned and monitored key BOT metrics, analyzed intent-wise data, and optimized Voice Bot responses to enhance customer satisfaction. Prior experience includes roles as Assistant Manager at NoBrokerHood from December 2020 to March 2023 and Senior Quality Analyst at Tech Mahindra from February 2018 to December 2020, focusing on process adherence and quality analysis. Academic credentials include ongoing Master's degree in Business Administration with a focus on Business Analytics from Manipal Institute of Technology and a Bachelor of Commerce from Ramadevi Women’s College, Bhubaneswar.
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