ZS

Zehra Sahin

Product Owner Customer Service Management at Boehringer Ingelheim

Zehra Sahin has been with Boehringer Ingelheim since July 2004, contributing to the organization in various roles including Product Owner Customer Service Management and Digital Capabilities Manager. In the current position, Zehra oversees the Service Management Tool for Go To Market Services, focusing on the design, strategy, implementation, and governance of ITIL processes. Previous roles include managing digital assets and content across global platforms, with an emphasis on digital excellence and customer-centric design in the Human Pharma Business Unit. Zehra's expertise encompasses the management of marketing materials, ensuring effective organization and accessibility. Academic qualifications include a Diplom in Informatik from RheinMain University of Applied Sciences and a Master of Arts in Healthcare Management from the University of Koblenz and Landau.

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