Melissa Lupinu

Melissa Lupinu is an experienced professional currently serving as the Manager of OneCall BeNeLux at Boels Rental since February 2022, focusing on B2B operations, quality assurance, and leadership development. Previously, Melissa held various roles in online support, including Manager and Team Leader, overseeing chat and social media interactions to enhance B2C customer service. Melissa's career also includes significant experience at H&M, where leadership positions spanned from team leader to first-line agent. Additional experience includes a role as a maatschappelijk werkster at Vrouwenopvang and as an allroundmedewerker at Super de Boer. Melissa holds a Bachelor's degree in Social Work from Zuyd Hogeschool, obtained in 2011.