Michael W Thomas is an experienced professional in customer relationship management and photography, currently serving as an Account Manager for Boingo Wireless since October 2023. Thomas has held various roles in customer success, including Senior Customer Success Manager at Genesys and Customer Success Manager at Verint Systems Holdings B.V. Prior to this, Thomas was with Microsoft as East Region CRM Customer Success Manager and co-founded CRM Essentials, a consulting firm focused on CRM processes. Additionally, Thomas has held leadership positions such as National President of the CRM Association and Director of CRM & Social Media Strategy at Neighborhood America. Thomas's early career includes significant roles at PeopleSoft and management consulting for CRM-related strategies, establishing a strong foundation in the industry. Education was attained at Kennesaw State University and Marietta High School.
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