Jennifer Croes is an experienced business analyst and project manager with a focus on service excellence, currently working at bol since April 2020. Croes has led various improvement projects, including speech analytics and knowledge management, while also managing communications for the customer service department. Previous roles include Business Improvement & Quality Manager at Conduent, where responsibilities encompassed managing customer care projects and data analysis, and a Business Improvement & Partnerships Employee at ABN AMRO Bank, emphasizing financial partnerships and process improvements. Early career experiences include roles in marketing and business development in Argentina, as well as a managerial position in health promotion. Educational qualifications include a Bachelor of Business Administration with a focus on International Business and Languages from Hogeschool voor Economische Studies Rotterdam.
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