Nicole Zoutenbier is an experienced project manager with a robust background in customer and partner service, currently serving as Project Lead at bol since January 2022. Nicole has successfully implemented a new case management system and optimized AI tooling for customer service operations, overseeing a large workforce across various teams. Prior experience at Essent includes roles as Product Owner for Digital Customer Service, where project management and stakeholder engagement were key, and Sr. Analyst Online Customer Contact, leading significant initiatives that enhanced customer interactions. Nicole's earlier career spans roles in business process analysis and change management, contributing to major projects and improvements in several organizations, including Energiedirect.nl and RWE Innogy. Nicole holds a Master of Science in General Management from Nyenrode Business University and a Bachelor's degree in Biomedical Sciences from Utrecht University.
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