Katrina Grein-Topken

Katrina Grein-Topken is an experienced professional with a diverse background. Katrina has held various roles in customer support and customer success management. With GiveGab, they served as a Customer Success Representative, Manager, Customer Support, Customer Success Project Manager, Director of Customer Success, and ultimately as the Senior Director of Customer Support. During their time at GiveGab, they led a team of support professionals, introduced automation to optimize support processes, and focused on scaling the support operation efficiently. Prior to GiveGab, Katrina worked as a Visitor Experience Specialist at the Ithaca/Tompkins County Convention & Visitors Bureau, where they provided tailored itineraries and support to visitors. Katrina also gained experience in development and outreach internships at Ithaca College, Hangar Theatre, and Ithaca College Department of Theatre Arts, where they handled various responsibilities related to event planning, social media management, and donor stewardship. Currently, Katrina is working as the Senior Director of Customer Support at Bonterra, where they continue to lead the support function and collaborates with other team leads to unify strategies and systems.

Katrina Grein-Topken graduated from Ithaca College in 2017 with a Bachelor of Science degree in Theatre Arts Management. In 2015, they also attended the Ithaca College London Center. Additionally, they obtained various certifications, including Influencer Brand Deals 101, Marketing Analytics, Social Media Marketing, Purchasing Foundations, and Leadership Essentials from institutions such as LinkedIn and Cornell University.