Sophia Zheng

Sophia Zheng has over 10 years of experience in customer service. Sophia began their career in 2011 as a Guest Relations Officer at The Ritz-Carlton, Guangzhou. In 2013, they were promoted to Guest Relations Supervisor at The Ritz-Carlton Hotel Company, L.L.C. Sophia then served as a Guest Relations Agent and Lead Guest Relations Agent at the same company from 2015 to 2021. Most recently, they have been working as an Onboarding Specialist (Customer Success) at Book4Time Inc. since 2021.

Sophia Zheng attended Centennial College from 2014 to 2016 and obtained a degree in Hospitality Administration/Management. In October 2020, they obtained a certification in PowerPoint Essential Training (Office 365/Microsoft 365) from LinkedIn.