Vera Händel

Vera Händel is an experienced Senior Customer Success Manager currently working at Bookboon, where responsibilities include launching and coordinating personalized eLibrary trials for clients across various regions, achieving a notable 55% pilot conversion rate and exceeding a 30% usage rate. Prior to Bookboon, Vera served as Senior Customer Success Manager and Team Lead for the US at Veeqo, where leadership included hiring and training new team members, as well as contributing to product feature development. Vera's career at Veeqo also involved roles as Implementation Specialist and Technical Support Engineer, focusing on onboarding processes and technical support. Earlier experiences include owning a small business and working in customer service, as well as freelance writing and serving as a teaching assistant trainee. Vera's educational background includes A-levels from Karl-Schmidt-Rottluff secondary school.