bookline
Mercedes Carbó Galofré has a diverse range of work experience starting in 2015 as a Marketing Assistant Trainee at Nice Things Paloma S. In this role, they provided support in the development of visual content for e-commerce and RSS communication.
From 2016 to 2018, Mercedes worked at Deliveroo as a Rider Supply, where they were responsible for organizing interviews and onboardings for Riders and managing the onboarding process to ensure a sufficient number of equipped and trained Riders.
In 2018, Mercedes joined Refruiting as a Sales Manager. Mercedes'sresponsibilities included prospecting new clients, identifying sales opportunities, and developing presentations on the company's products and services.
In 2020, Mercedes briefly worked at the Universitat Internacional de Catalunya as Alumni & Careers, where they contributed to the alumni and careers department.
Most recently, Mercedes joined Bookline in 2021 as a Sales Manager. Further details about this role are not provided.
Mercedes Carbó Galofré began their education journey in 2011, enrolling in Universitat de Barcelona. Mercedes pursued a degree in Grado en Derecho, a field of study not specified. Mercedes completed their studies at Universitat de Barcelona in 2016. In the same year, they briefly attended Universidade de Coimbra to further their education in Grado en Derecho. Additionally, from 2013 to 2015, Mercedes attended Escola de l'art i del treball, specializing in Joyería y orfebrería, although the degree they obtained from this institution is not mentioned.
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bookline
Bookline es una empresa especializada en el desarrollo de asistentes de voz que responden al teléfono. Uno de los grandes retos a los que se enfrentan los restaurantes es el número de llamadas que reciben a diario para realizar reservas. Se estima que un 60% de las reservas sigue llevándose a cabo por teléfono, lo que en muchas ocasiones implica que los negocios reciban más de mil llamadas al mes; de las cuales difícilmente pueden responder un 50%. Una llamada perdida es una reserva potencialmente perdida y especialmente, una mala experiencia asociada al restaurante para el cliente. Nuestro objetivo consiste en evitar que no se pierda ninguna de estas llamadas y garantizar que la experiencia del cliente en el restaurante sea buena desde el primer contacto. El personal puede ver reducido su tiempo de atención al teléfono para focalizarse en atender a los clientes presentes en el establecimiento.